About Us
Growing and expanding since 2009
自2009 年以来的不断增长和扩张
ST Nivel Tour Sdn. Bhd. (ST Nivel) owns its humble beginnings to the energy and drive of its founder Ms. Celine Cheng who ventured her business into the tourist and travelling industry by providing student study tours while being a teacher running a kindergarten and tuition centre for the past 18 years. ST Nivel was incorporated in 2009 and is acknowledged as one of the fastest-growing and leading tourists and travelling agencies in Ipoh, Perak, Malaysia.
Today, Ms. Celine and her team have gained in-depth knowledge and experience in every fine detail regarding the school education tour, inbound and outbound tour, company incentive tour, hotel reservation, air ticket agent, travel insurance, visa application, transportation rental, and customized tours, that are not limited to fulfilling the needs and wants but the safety is the top priority besides providing unique and memorable adventures.
The COVID-19 pandemic has had a significant and unprecedented impact on the tourist and traveling industry worldwide and ST Nivel is not exceptional. With a strong focus and never give up spirit, ST Nivel managed to sustain and make a turning point by staying informed and adapting, maintaining good relationships and communication with customers, enhancing health and safety protocols, getting support from Government incentives, focusing on customer service, seeking financial support and manage cost and even explore new revenue streams into food & beverage industry to cover the company fix operation cost. Though the recovery of the traveling industry takes times more than 3 years, ST Nivel remains resilient, adaptable, and proactive in navigating these challenging circumstances had not only withstood the test of time but had also received glowing reviews and testimonies from our clients since its inception in 2009.
圣年华旅游社有限公司 (St Nivel Tour Sdn Bhd) 的创立源于其创始人鐘寶山女士的驱动和动力。鐘女士在过去的18 年里，曾经作为一名教师，在经营幼儿园和补习中心的同时，也通过提供学生出门游学，逐渐将自己的业务拓展到旅游界。
如今，鐘女士和她的团队在学校教育旅行团、国内外旅游、公司奖励旅游、酒店预订、机票代理、旅游保险、签证申请、交通租赁、定制旅游等每一个细节上都有了深入的了解和经验。除了提供独特且难忘的旅行，我们在满足顾客需求的同时，整个旅途中的安全依旧是我们的优先考量。
在2019 年，新型冠状病毒对全球旅游业产生了前所未有的重大影响，圣年华也不例外。凭借永不放弃的精神，圣年华与顾客保持良好的关系，加强健康和安全协议，获得政府部门的支持。我们专注于客户服务，寻求财务支持和管理成本，甚至探索新的领域，进入餐饮业，以支付公司固定的运营成本，成功对抗这个转折点。虽然旅游业的复苏需要3 年多的时间，但圣年华还是经受住这段时间的考验，而且获得了客户的好评和肯定。
Our team of experienced travel professionals strives to create personalized itineraries that reflect the desires and expectations of our clients. We curated experiences that leave a lasting impression on the need for outdoor adventure with an adrenaline-pumping, cultural immersion in a vibrant city, or a serene retreat in nature’s lap all can be fulfilled.
At ST Nivel, we understand that every traveler is unique, which is why we offer tailor-made tours that can be customized to suit individual needs. Our dedicated team works closely with clients to understand their preferences, budget, and timeline, ensuring that every aspect of their journey is meticulously planned and executed.
Over the years, we are steady growth with a strong customer base and continuously improve to win not only locals but also foreigners and corporate clients from both local and multinational enterprises. ST Nivel’s success is mainly attributed to our friendly and quality service ensuring our customers the best possible service had always been our top priority.
圣年华旅游社有限公司 (St Nivel Tour Sdn Bhd) 是一家成立于2009 年的旅行社，拥有政府全面认证和所有相关执照，是马来西亚旅行社协会(KPL/LN 5812)的积极成员之一。我们的使命是服务每一位想要寻求独特、冒险、安全、以及难忘体验的顾客，并且提供广泛的旅游配套，以满足大家不同的兴趣和喜好。凭借着对探索的热情和对优质服务的承诺，我们也深受顾客们的信赖以及支持。
我们的团队通过其丰富的经验为每一位顾客创造个性化的行程，满足大家的愿望和期望。我们策划能够留下难忘回忆的旅行，比如说是想要户外冒险的刺激，沉浸在一个充满活力的文化城市，或者是在大自然的怀抱中静居，我们都可以满足。
在圣年华，我们明白每个顾客的需求都是独一无二，这就是我们提供个性化旅游配套的原因。我们的专业团队会与顾客进行密切的合作，了解其中喜好、预算和时间安排，确保他们旅程的每个细节都得到精心策划和执行。
多年来，我们通过拥有强大的客户基础稳步发展，并不断改进，不仅赢得了本地顾客，还赢得了来自本地和跨国企业的顾客的信任。圣年华的成功主要归功于我们提供的优质服务和顾客的支持，确保我们的客户尽可能得到最好的服务一直是我们的首要任务。
The joy of travel without fatigue, your journey our commitment to a warm home of comfort~
末有旅程的疲倦，只有家的温馨。
Vision 愿景
To revolutionize and transform the way our business operates as the most trusted and reliable tourist and travelling agency in Malaysia.
彻底转变我们的业务运作方式，成为马来西亚最值得信赖和可靠的旅行社。
Mission 使命
To inspire and enable people to explore the world and create unforgettable memories, comfortable, and safe vacations. We aim to exceed our client’s expectations by delivering exceptional travel experiences, personalized service, value for money, and deep respect for the destinations we visit. We strive to promote sustainable tourism practices and contribute to the local communities we engage with.
激发并使人们能够探索世界、创造难忘的回忆、提供舒适和安全的假期。我们的目标是超越客户的期望，提供卓越的旅行体验和个性化的服务，让顾客觉得物超所值。我们也致力于促进可持续旅游，并为有合作的当地社区做出贡献。
Values 价值观
The foundation of our success lies in our customer-oriented values that start from inquiry, up to after-sales service, and our commitment to do what is in the best interest of the company, our stakeholders, and our clients.
- Trustworthy & Honesty
- Team Work
- Customer Oriented
- Quality & Innovation
Overall, the core values of ST Nivel reflect our commitment to providing a comprehensive, intuitive, and secure platform that empowers businesses to manage our operations efficiently, effectively, and ethically.
我们的成功基于以客户为导向的价值观，从询价到售后服务，以及我们对公司、利益相关者和顾客最大利益的承诺。
- 值得信赖和诚实
- 团队工作
- 以顾客为上
- 质量与创新
总的来说，圣年华的核心价值体现了我们致力于提供一个全面、直观、安全的平台，使公司能够高效、有效、合乎道德地管理运营。
Future Pathway
未来发展
Indeed, our move can be an excellent way to provide value to our customers and differentiate our company from other competitors as we believe collaborating with other related industry players can also be a smart strategy to help the team achieve our goals.
展望未来，圣年华将会继续开拓更多有趣及创新的旅游配套，以吸引更多的海外学生和外国人来到马来西亚。我们坚信圣年华优质的服务，可以为顾客提供更好的价值，与其他竞争对手实现差异化。那是因为我们认同与其他相关行业合作也是帮助团队实现目标的明智战略之一。